PAN, Sheng. The Role of Service Quality in Enhancing Customer Satisfaction and Loyalty: An Empirical Study on PICC Corporation. Journal of Theory and Practice in Economics and Management, [S. l.], v. 2, n. 3, p. 10–14, 2025. DOI: 10.5281/zenodo.15478104. Disponível em: https://woodyinternational.com/index.php/jtpem/article/view/237. Acesso em: 7 jun. 2025.